Julie Yoo

“We only had really like the ERP layer with EHRs and then labor. Like we were just throwing bodies at every problem. And so in some ways, we have less of a sunk cost bias as an industry... We can actually just go directly to this agentic form of technology.”

“Yes, people are waiting out the door. But if you actually look at the way that our physicians are being utilized, we're still way under 100%, which was shocking, right? We had this paradox of demand out the door.”

“It was like a 15-year overnight success.”

“Participants: Julie Yoo, Sofia Puccini”