Mikheil Lomtadze
Mikheil Lomtadze is a Georgian-Kazakhstani technology entrepreneur and businessman who serves as Chairman of the Management Board and Chief Executive Officer of Kaspi.kz, a Kazakhstan-based fintech and technology company. He co-founded Kaspi in its current form after joining the predecessor Caspian Bank in 2007 as a partner from private equity firm Baring Vostok Capital Partners, transforming it into a widely used super app platform integrating payments, e-commerce, and financial services. He holds an MBA from Harvard Business School and has been recognized as one of the top CEOs in Kazakhstan by Forbes and PricewaterhouseCoopers. He is also known for his focus on customer-centric product development and data-driven approaches to service quality.
“After like three or four cold LinkedIn emails, he was like, okay, fine. I'm like, come. And then we go meet him. And he was so generous... I think NPS for a company with less than a thousand employees is a terrible metric. You should just listen to customer service calls.”
Source→AI-extracted from podcast / newsletter / paper summaries. May contain errors.