// OVERVIEW
Customer support software company that fine-tuned its own model on proprietary data to outperform frontier models in its domain.
// RECENT MENTIONS
// SIGNALS
2 SIGNALS
01
product·Data Driven VC·MAY 26, 2026
“54% of new enterprise logos came through a fully self-serve funnel (real ACV, real terms, real invoicing) without an AE, using Clay and Claude for qualification and Intercom Fin to guide the buyer journey.”
02
mention·20VC·APRIL 25, 2026
“Intercom talked about their new model that is better at customer support than the frontier models. And so maybe their model is going to be state-of-the-art for three to six months.”
Source→AI-extracted from podcast / newsletter / paper summaries. May contain errors.