Arnoldo Hax

Arnoldo Hax is the Alfred P. Sloan Professor of Management Emeritus at the MIT Sloan School of Management, where he joined the Operations Management group in 1973. He is best known as the co-creator of the Delta Model, a customer-centered approach to competitive strategy developed with Dean Wilde, and for his work bridging operations research with practical business strategy. Born in Santiago, Chile, Hax earned his industrial engineering degree from the Catholic University of Chile and a Ph.D. in operations research from the University of California, Berkeley, before consulting at Arthur D. Little and teaching at Harvard Business School prior to his long tenure at MIT. He passed away on April 20, 2023, at the age of 87.