// PERSON
Charmaine Vallance-Poole
ROLE GLOBAL CUSTOMER EXPERIENCE DIRECTORAT HUNTER DOUGLASMENTIONS 1LAST SEEN APRIL 30, 2026
// BIO
Charmaine Vallance-Poole is the Global Customer Experience Director for Ecommerce at Hunter Douglas, Inc., a global manufacturer and leader in custom window coverings. She leads the company's customer experience strategy across its portfolio of ecommerce brands operating in multiple countries. She is best known for spearheading Hunter Douglas's deployment of Decagon AI voice and chat agents to replace legacy IVR systems and modernize customer support operations.
// RECENT MENTIONS
// SIGNALS
1 SIGNAL
01
mention·Newcomer Newsletter·APRIL 30, 2026
“Hunter Douglas, a multinational window treatment company that began using Decagon voice agents to handle customer service calls about 6 months ago”
AI-extracted from podcast / newsletter / paper summaries. May contain errors.