Unwrap.ai is an AI-native customer intelligence platform that automatically ingests and analyzes multi-channel customer feedback — from surveys, support tickets, app reviews, and calls — to surface actionable trends, pain points, and growth opportunities for product and CX teams. Founded by Amazon Alexa veterans and backed by a $12M Series A, it serves enterprise customers including Microsoft, Lyft, DoorDash, and GitHub, competing in the Voice of Customer (VoC) analytics space against legacy vendors like Medallia.
“We have an investment in Unwrap. It's a small company that has customer analysis of customer sentiment. There's a whole bunch of way better AI first products in this space.”
Source→“We have an investment in Unwrap. It's a small company that has customer analysis of customer sentiment.”
Source→AI-extracted from podcast / newsletter / paper summaries. May contain errors.