AI-first customer research platform running thousands of simultaneous voice interviews with a 30M+ participant panel.
“acquired by Salesforce for $2B after turning down $1.5B offers. Founded three years ago.”
Source→AI-extracted from podcast / newsletter / paper summaries. May contain errors.
“Salesforce Buys Listen Labs for $2B”
“Salesforce agreed to acquire Listen Labs, a three-year-old San Francisco AI-powered customer research startup whose agents can design studies, recruit participants, conduct interviews, and simulate how customers might respond to products or marketing.”
Source→“Salesforce agreed to buy Listen Labs... for a reported $2b.”
“Listen Labs' pivot from a signed $1.5B Menlo Ventures round to a ~$2B Salesforce acquisition shows operators should keep exploring parallel paths (M&A) even after signing financing terms”
Source→“to pursue acquisition talks with Salesforce at a reported price of around $2 billion”
Source→“Listen Labs 'walked away from a signed Series C term sheet from Menlo Ventures for a $125 million investment at a $1.5 billion valuation to pursue acquisition talks with Salesforce'”
Source→“Our first handful of cohorts have included companies like Cognition, Chai Discovery, Listen Labs, Physical Intelligence, and Flappy Airplanes.”
Source→“You launched about a year ago and you now serve 20% of the Fortune 500, including iconic brands like Microsoft, Anthropic, Sweetgreen, NBC and others.”
Source→“You launched about a year ago and you now serve 20% of the Fortune 500, including iconic brands like Microsoft, Anthropic, Sweetgreen, NBC and others.”
Source→“One of the first things that Brian Shire said, one of our Sequoia partners, was that founders want to build something that's complex, but customers want something that's stupid, simple, and it just works.”
Source→“After you've done tens of thousands of interviews in the platform, can you predict how your customers will answer questions in the future?”
Source→“We built this AI interview for ourselves because we had a bunch of questions of how we had a ton of churn. So we wanted to understand why, how they thought about our positioning, different use cases. And it was really useful for us. And that's how we got started.”
Source→“One of the first things that Brian Shire said, one of our Sequoia partners, was that founders want to build something that's complex, but customers want something that's stupid, simple, and it just works.”
Source→“They discovered that chest hair interferes really poorly with one of the materials they have... they changed the shirt and it became radically more comfortable.”
Source→“Manscaped changed their Super Bowl ad with insights from Listen.”
Source→“We work a lot with Bain, for example. So they use us to speed up their traditional processes.”
Source→“You launched about a year ago and you now serve 20% of the Fortune 500, including iconic brands like Microsoft, Anthropic, Sweetgreen, NBC and others.”
Source→“You launched about a year ago and you now serve 20% of the Fortune 500, including iconic brands like Microsoft, Anthropic, Sweetgreen, NBC and others.”
Source→“Every company is driven by a power law in customer segmentation... some people go to Sweetgreen every single day, and that's 80% of their revenue. So if you can find that segment, the research is so much more actionable.”
Source→“You launched about a year ago and you now serve 20% of the Fortune 500, including iconic brands like Microsoft, Anthropic, Sweetgreen, NBC and others.”
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