AI customer support company with a reported $15.8B valuation.
“WorkOS... 'Literally every startup that I'm an investor in that starts to expand upmarket ends up working with WorkOS... It's essentially Stripe for enterprise features.'”
Source→“Utility software company Kraken Technologies says it will use AI startup Sierra's customer service tech to serve millions of customers.”
“Cursor, Clay, Harvey, Cognition, Sierra, Baseten, Fireworks, and Lovable all went from roughly $0 to $100M ARR in the past two years, compressing what used to be a 6-10 year journey.”
“We really were watching Brett Taylor at Sierra... He's building this fantastic company called Sierra. We're not involved. But that's where the rubber hits the road.”
Source→“Literally every startup that I'm an investor in that starts to expand upmarket ends up working with WorkOS. And that's because they are the best.”
Source→“What do OpenAI, Anthropic, Cursor, Vercel, Replit, Sierra, Clay, and hundreds of other winning companies all have in common? They are all powered by WorkOS.”
Source→“Customer support saw the steepest decline of any GTM role, down 37%, reflecting traction from AI support products like Sierra ($15.8B) and Decagon ($4.5B).”
“Sierra charges purely based on outcomes. If the AI resolves the customer service issue without transferring to a human agent, they charge. If it transfers, they don't charge... As a customer, I'm completely interest-aligned with Sierra — we both want to solve the problem, and we both want to minimize token burn.”
Source→“His AI software startup Sierra has built a promising business selling AI solutions for customer service uses.”
Source→“He was calm, confident, and well informed. He parried Musk's lawyers' questions about Altman's firing and why he chose to join the board... Taylor's name has been casually bandied about as a potential OpenAI CEO, but this was the first time it seemed real.”
Source→“Taylor…has said that the best-case outcome for agentic AI is lower costs and higher revenue for clients, but before those returns materialize, the ramp-up phase can be pricey.”
“The company says it started with just four design partners a couple of years ago. Today it claims to have more than 40% of the Fortune 50 as customers, and says the agents running on its platform are handling billions of interactions.”
“Sierra went from four design partners to 'more than 40% of the Fortune 50 as customers' and grew ARR from $100M in November to $150M by February”
“Mentioned as summit participant alongside Abridge and Deepgram”
“Sierra, AI customer service agent startup — Acquired Paris-based Fragment (enterprise automation)”
AI-extracted from podcast / newsletter / paper summaries. May contain errors.